Quotes by Peter Drucker
Plans are only good intentions unless they immediately degenerate into hard work.
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
So much of what we call management consists in making it difficult for people to work.
The computer is a moron.
The most important thing in communication is to hear what isn't being said.
There is nothing so useless as doing efficiently that which should not be done at all.
We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.
Innovation is the specific instrument of entrepreneurship... the act that endows resources with a new capacity to create wealth.
"Management" means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force. . .
To be effective, every knowledge worker, and especially every executive, therefore needs to dispose of time in fairly large chunks. To have small dribs and drabs of time at his disposal will not be sufficient even if the total is an impressive number of hours.