Quote by W. Edwards Deming
The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.
The effect is exactly the opposite of what the words promise.
page 101. Also see: From The Merit System: The Annual Appraisal: Destroyer of People.
Book: Out of the Crisis