Quote by W. Edwards Deming
“We installed quality control.” No. You can install a new desk, or a new carpet, or a new dean, but not quality control. Anyone that proposes to “install quality control” unfortunately has little knowledge about quality control.
Read related blog posts: Institute Leadership, Bob Browne Discusses His Experience Applying Deming’s Ideas as a CEO and Creating a Management Improvement Culture in Your Organization.
Book: Out of the Crisis