Quote by W. Edwards Deming

Putting out fires is not improvement of the process. Neither is discovery and removal of a special cause detected by a point out of control. This only puts the process back to where it should have been in the first place.

Comment

page 51.

Full text from page 51: Putting out fires is not improvement of the process. Neither is discovery and removal of a special cause detected by a point out of control. This only puts the process back to where it should have been in the first place (an insight of Dr. Joseph M. Juran, years ago).

Source

Book: Out of the Crisis