Quotes in business
Two resources, largely untapped in American organizations, are potential information and employee creativity
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
The common objection to seniority pay is, "It's rewarding dead wood!" My response is, "Why do you hire dead wood? Or why do you hire live wood and kill it?"
Real benefits come when managers begin to understand the profound difference between "cost cutting" and "eliminating the causes of costs."
Errors of omission, lost opportunities, are generally more critical than errors of commission. Organizations fail or decline more frequently because of what they did not do than because of what they did.
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the lean months of introduction.
American management thinks that they can just copy from Japan—but they don’t know what to copy!
No defects, no jobs. Absence of defects does not necessarily build business… Something more is required.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.