Quotes in business
You don't find customers for your products. You find products for your customers.
Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.
This may be the world's most underdeveloped nation. We're number 1.
A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?