Quotes in business
You don't find customers for your products. You find products for your customers.
Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.
This may be the world's most underdeveloped nation. We're number 1.
A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?
Nothing can do you so much harm as a lousy competitor. Be thankful for a good competitor.
It will not suffice to have customers that are merely satisfied. An unhappy customer will switch. Unfortunately, a satisfied customer may also switch, on the theory that he could not lose much, and might gain.