Quotes in improvement

For the theory-practice iteration to work, the scientist must be, as it were, mentally ambidextrous; fascinated equally on the one hand by possible meanings, theories, and tentative models to be induced from data and the practical reality of the real world, and on the other with the factual implications deducible from tentative theories, models and hypotheses.

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A good deal of the corporate planning I have observed is like a ritual rain dance; it has no effect on the weather that follows, but those who engage in it think it does. Moreover, it seems to me that much of the advice and instruction related to corporate planning is directed at improving the dancing, not the weather.


Managers must see themselves as experimenters who lead learning, not dictators who impose control.


Management must provide employees with tools that will enable them to do their jobs better, and with encouragement to use these tools. In particular, they must collect data.

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Every process generates information that can be used to improve it.

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The quality revolution is nothing more, or less, than the dramatic expansion of the of scientific problem solving using informed observation and directed experimentation to find out more about the process, the product and the customer.

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There's only one corner of the universe you can be certain of improving, and that's your own self.

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All truth passes through three stages. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as being self-evident.


statistical methods appropriate for iterative inquiry can help the investigator not only to answer questions originally asked but also to catalyze the posing of new questions. Thus greatly assisting the subject matter specialist's attempt to understand the phenomenon under study.

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Learning is not compulsory... neither is survival.