Quotes in process improvement
the lean manager believes that problem solving is about experimentation by means of plan-do-check-act.
PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.
When you go out into the workplace, you should be looking for things that you can do for your people there. You’ve got no business in the workplace if you’re just there to be there. You’ve got to be looking for changes you can make for the benefit of the people who are working there.
Every process generates information that can be used to improve it.
The quality revolution is nothing more, or less, than the dramatic expansion of the of scientific problem solving using informed observation and directed experimentation to find out more about the process, the product and the customer.
statistical methods appropriate for iterative inquiry can help the investigator not only to answer questions originally asked but also to catalyze the posing of new questions. Thus greatly assisting the subject matter specialist's attempt to understand the phenomenon under study.
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
94% belongs to the system (responsibility of management)
If advertisers spent the same amount of money on improving their products as they do on advertising then they wouldn't have to advertise them.