Quotes in process thinking
blame the process not the person. We need to ask, "how did the process allow this to happen?"
PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.
Every process generates information that can be used to improve it.
Email is a wonderful thing for people whose role in life is to be on top of things. But not for me; my role is to be on the bottom of things. What I do takes long hours of studying and uninterruptible concentration.
The System of Profound Knowledge provides a lens. It provides a new map of theory by which to understand and optimize that we work in, and thus to make a contribution to the whole country.
Training for a job must teach the customer’s needs
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, ‘You cannot inspect quality into a product.’ The quality is there or it isn’t by the time it’s inspected.
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
American management thinks that they can just copy from Japan—but they don’t know what to copy!