Quotes in respect for people
Why not make the work easier and more interesting so that people do not have to sweat?
The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'
Even though they are paid differently, everyone has to feel appreciated.
Does a security guard empower the CEO to enter the building?
Independence is my happiness, and I view things as they are, without regard to place or person; my country is the world, and my religion is to do good.
Criticism, like rain, should be gentle enough to nourish a man's growth without destroying his roots.
Kaizen does not attempt to light a fire under people. It lights the fire within them.
Two resources, largely untapped in American organizations, are potential information and employee creativity
Quality, productivity, and innovation can be significantly increased if companies provide all employees with practical tools for exploiting potential information
Managers must see themselves as experimenters who lead learning, not dictators who impose control.
We believe customer number one, employee number two, shareholder number three... Because you've take care of the customer, take care of the employees, shareholder will be taken care of.