Quote by John Hunter
Any sufficiently inept bureaucracy is indistinguishable from an organization intent on punishing those that rely on them.
with credit to "Any sufficiently advanced technology is indistinguishable from magic." by Arthur C. Clarke.
Sparked by having to deal with lousy user experience created by bureaucracies including: Amazon, Blue Cross Blue Shield and Arlington County.
Please suggest source details if you know: book, page, year, online article address (url), correction (different author...), etc.. Thanks.