Management, business, leadership and investing quotes and many other famous quotes
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Deming’s First Theorem: “Nobody gives a hoot about profits.”
Deming’s Second Theorem: “We are being ruined by best efforts.”
Deming’s Second Theorem: “We are being ruined by best efforts.”
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the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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It will not suffice to have customers that are merely satisfied. An unhappy customer will switch. Unfortunately, a satisfied customer may also switch, on the theory that he could not lose much, and might gain.
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