Quotes in innovation

There are four prongs of quality and four ways to improve quality of product and service:

- Innovation in product and service
- Innovation in process
- Improvement of existing product and service
- Improvement of existing process

The common mistake is the supposition that quality is ensured by No. 4, improvement of process, that operations going off without blemish on the factory floor, in the bank, in the hotel will ensure quality. Good operations are essential, yet they do not ensure quality. Quality is made in the boardroom.

A bank that failed last week may have had excellent operations— speed at the tellers’ windows with few mistakes; few mistakes in bank statements; likewise in the calculation of interest and of penalties and loans. The cause of failure at the bank was bad management, not operations.


No defects, no jobs. Absence of defects does not necessarily build business… Something more is required.


Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. The first electric lights had carbon filaments. They were fragile and inefficient. No customer asked for photography. No customer asked for the telegraph, nor for a telephone. No customer asked for an automobile. We have horses: what could be better’? No customer asked for pneumatic tires. Tires are made of rubber. It is silly to think of riding on air. The first pneumatic tires in the United States were not good. The user had to carry with him rubber cement, plugs, and a pump, and know how to use them.


Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It's not about money. It's about the people you have, how you're led, and how much you get it.

More quotes by   Steve Jobs view quote details

Almost everyone who has had an idea that's somewhat revolutionary or wildly successful was first told they're insane.

More quotes by   Larry Page view quote details

Innovation is the specific instrument of entrepreneurship... the act that endows resources with a new capacity to create wealth.

More quotes by   Peter Drucker view quote details

Do not go where the path may lead, go instead where there is no path and leave a trail.


Innovation distinguishes between a leader and a follower.

More quotes by   Steve Jobs view quote details

Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It's not about money. It's about the people you have, how you're led, and how much you get it.

More quotes by   Steve Jobs view quote details

We have no shortage of ability to develop theoretical ideals. Our shortage is in our collective ability to implement, to innovate, and react to contingencies when things go wrong.

More quotes by   John Shook view quote details