Quotes by W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
Motivation - nonsense. All that people need to know is why their work is important.
Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage.
the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole company.