Quotes by W. Edwards Deming

To copy is to invite disaster.

Management by results -- like driving a car by looking in rear view mirror.

Motivation - nonsense. All that people need to know is why their work is important.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

It is not necessary to change. Survival is not mandatory.

It is not enough to do your best; you must know what to do, and then do your best.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.

There is no substitute for knowledge.

It is easy to date an earthquake, but not an economic decline.

our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.”