Quotes by W. Edwards Deming

Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.


To copy is to invite disaster.


Management by results -- like driving a car by looking in rear view mirror.


Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.


Motivation - nonsense. All that people need to know is why their work is important.


It is not necessary to change. Survival is not mandatory.


The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.


It is not necessary to change. Survival is not mandatory.


It is not enough to do your best; you must know what to do, and then do your best.


No one can measure the loss of business that may arise from a defective item that goes out to a customer.