Quotes by W. Edwards Deming

Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.


To copy is to invite disaster.


Management by results -- like driving a car by looking in rear view mirror.


Motivation - nonsense. All that people need to know is why their work is important.


The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.


It is not necessary to change. Survival is not mandatory.


It is not enough to do your best; you must know what to do, and then do your best.


No one can measure the loss of business that may arise from a defective item that goes out to a customer.


There is no substitute for knowledge.


It is easy to date an earthquake, but not an economic decline.