Quotes by Peter Scholtes
Less than 5 percent result from people committing errors. Human error is a negligible source of our problems. Yet because we don't understand systems, we act as though human error were the primary cause of our problems.
The common objection to seniority pay is, "It's rewarding dead wood!" My response is, "Why do you hire dead wood? Or why do you hire live wood and kill it?"
95% of changes made by management today make no improvement.
People don't resist change, they resist being changed.
In a world without data, opinion prevails.
Managers must see themselves as experimenters who lead learning, not dictators who impose control.
There is a difference between having a vision and suffering from a hallucination.
Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.
I don't think everybody dislikes change, I think people dislike being changed.