Quotes by W. Edwards Deming

management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.


Every system is perfectly designed to get the results it gets.


A leader is a coach, not a judge.


The aim of education should be to preserve and nurture the yearning for learning that a child is born with. Grades and gold stars destroy this yearning for learning.


Pay is not a motivator.


All that we have comes from people who are responsible only to themselves.


The merit rating nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, [and] nourishes rivalry and politics. It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes to the people in a group differences that may be caused totally by the system that they work in.


Management of a system requires knowledge of the interrelationships between all of the components within the system and of everybody that works in it.


It is not necessary to change. Survival is not mandatory.


Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.