Quotes in respect for people
The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.
The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.
The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser.
The merit rating rewards people that conform to the system. It does not reward attempts to improve the system. Don’t rock the boat.
The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.
The effect is exactly the opposite of what the words promise.
The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
blame the process not the person. We need to ask, "how did the process allow this to happen?"
The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.
Even though they are paid differently, everyone has to feel appreciated.
Independence is my happiness, and I view things as they are, without regard to place or person; my country is the world, and my religion is to do good.
Criticism, like rain, should be gentle enough to nourish a man's growth without destroying his roots.