Quotes in results

our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.”


Inspection does not improve the quality, nor guarantee quality. Inspection is too late. The quality, good or bad, is already in the product. As Harold F. Dodge said, “You can not inspect quality into a product.”


Even if you do the best you can, you still get screwed.


No defects, no jobs. Absence of defects does not necessarily build business… Something more is required.


Every system is perfectly designed to get the results it gets.


Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.


A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.


Money and time spent for training will be ineffective unless inhibitors to good work are removed.


The transformation can only be accomplished by man, not by hardware (computers, gadgets, automation, new machinery). A company can not buy its way into quality.


I read them. Not to grade them. No, I read them to see how I am doing. Where am I failing? What don’t they understand? Why do they give wrong answers? Why do they have some point of view that I don’t think is right? Where am I failing? Where do I need to build up.