Quotes in results
There are three ways to get better figures... Improve the system... Distort the system... Distort the figures
Even if you do the best you can, you still get screwed.
No defects, no jobs. Absence of defects does not necessarily build business… Something more is required.
Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.
A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.
Money and time spent for training will be ineffective unless inhibitors to good work are removed.
The transformation can only be accomplished by man, not by hardware (computers, gadgets, automation, new machinery). A company can not buy its way into quality.
I read them. Not to grade them. No, I read them to see how I am doing. Where am I failing? What don’t they understand? Why do they give wrong answers? Why do they have some point of view that I don’t think is right? Where am I failing? Where do I need to build up.
the performance of the whole is never the sum of the performance of the parts taken separately, but it's the product of their interactions.
When we have a fact-based worldview, we can see that the world is not as bad as it seems - and we can see what we have to do to keep making it better.