Quotes in results

There are three ways to get better figures... Improve the system... Distort the system... Distort the figures

the performance of the whole is never the sum of the performance of the parts taken separately, but it's the product of their interactions.

A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.

Managers who don't know how to measure what they want settle for wanting what they can measure.

Anyone can hold the helm when the sea is calm.

Effective management must be directed at what you want, not against what you don't want.

It is always easier - and usually far more effective - to focus on changing your behavior than on changing the behavior of others.

Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.

Every man is guilty of all the good he did not do.

Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage.