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We need to work together to optimize the system as a whole, not to seek to optimize separate pieces... Optimizing separate pieces destroys the effectiveness of the whole. For the organization to work well as a whole, the components must work together.
Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
Take time to appreciate employees and they will reciprocate in a thousand ways.
