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the performance of the whole is never the sum of the performance of the parts taken separately, but it's the product of their interactions.
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At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
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Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
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