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We need to work together to optimize the system as a whole, not to seek to optimize separate pieces... Optimizing separate pieces destroys the effectiveness of the whole. For the organization to work well as a whole, the components must work together.
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Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
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Take time to appreciate employees and they will reciprocate in a thousand ways.
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