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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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A tightrope over a chasm is fine for a trained acrobat with a balancing pole. It is foolish for someone without the right training or tools. They would be better served with something else - a rope bridge with railings.
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the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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