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Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
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the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.
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