Management, business, leadership and investing quotes and many other famous quotes

Errors of omission, lost opportunities, are generally more critical than errors of commission. Organizations fail or decline more frequently because of what they did not do than because of what they did.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.