Management, business, leadership and investing quotes and many other famous quotes

Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
It is a testament to our naïveté about culture that we think that we can change it by simply declaring new values. Such declarations usually produce only cynicism.