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The only way to find out what will happen when a complex system is disturbed is to disturb the system, not merely to observe it passively.
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the leader sees leadership as responsibility rather than as rank and privilege.
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Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.
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