Quote by John Hunter
Why did the system allow that mistake to be made?
What? You can’t expect us to design systems that prevent mistakes from being made.
Yes I can. That is much more sensible than expecting people never to make a mistake.
Source
Online: Look for System Weaknesses if the Explanation for Failure is "Explained" as "Human Error"
Categories:
management, problem solving, process thinking, respect for people, systems thinking
