Quotes in management
management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.
Once you get some data it does away with a lot of arguments and people can work as a team going after the biggest problems.
Management of a system requires knowledge of the interrelationships between all of the components within the system and of everybody that works in it.
It is not necessary to change. Survival is not mandatory.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.
Good management is good management: it doesn’t matter if someone figured out the good idea 100 years ago or last week.
It is not enough to do your best; you must know what to do, and then do your best.