Quotes in problem solving
If the only tool you have is a hammer, you tend to see every problem as a nail.
The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
The greatest challenge to any thinker is stating the problem in a way that will allow a solution.
The best way to escape from a problem is to solve it.
I remember, just to show you how stupid I can be -- my only defense is that it was late. We were packing these things, everybody in the company and I had this brainstorm as I said to the person next to me, "This packing is killing me! My back hurts, this is killing my knees on this hard cement floor" and this person said, "Yeah, I know what you mean."
And I said, "You know what we need?" my brilliant insight, "We need knee pads!" I was very serious, and this person looked at me like I was the stupidest person they'd ever seen. I'm working for this person? This is great. "What we need is packing tables."
I looked this person and I thought that was the smartest idea I had ever heard. The next day we got packing tables and I think we doubled our productivity. That early stage, by the way of amazon.com, when we were so unprepared is probably one of the luckiest things that ever happened to us because it formed a culture of customer service in every department of the company.
A disciplined approach to problem solving moves a team from wishful thinking to new knowledge, specific countermeasures, and permanent results.
No problem can be solved from the same level of consciousness that created it.
We cannot solve our problems with the same thinking we used when we created them.
"When it comes to building a problem-solving culture, one of the most important traits is being able to surface problems quickly and face them honestly."
blame the process not the person. We need to ask, "how did the process allow this to happen?"