Quote by Jeff Bezos

If there's one reason we have done better than most of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful.

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Founder and CEO, Amazon.com

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Online: Jeff Bezos Interview

Categories: customer focus

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