Quotes in management
There are three ways to get better figures... Improve the system... Distort the system... Distort the figures
Two resources, largely untapped in American organizations, are potential information and employee creativity
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
I achieved my goal by not my aim. That happens a lot, we honestly translate aims to goals. And then we do stupid things in the name of the goal that gets it the way of the aim. We forget the aim sometimes and put the goal in its place.
A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.
Managers who don't know how to measure what they want settle for wanting what they can measure.
The greatest obstacle to discovery is not ignorance - it is the illusion of knowledge.
We believe customer number one, employee number two, shareholder number three... Because you've take care of the customer, take care of the employees, shareholder will be taken care of.
Why not make the work easier and more interesting so that people do not have to sweat?
The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'