Quotes in management
Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
Walking on water and developing software from a specification are easy if both are frozen.
It is a testament to our naïveté about culture that we think that we can change it by simply declaring new values. Such declarations usually produce only cynicism.
Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It's not about money. It's about the people you have, how you're led, and how much you get it.
In the business world, the rearview mirror is always clearer than the windshield.
Data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.
Standards should not be forced down from above but rather set by the production workers themselves.