Quotes in management
blame the process not the person. We need to ask, "how did the process allow this to happen?"
The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
It is not necessary to change. Survival is not mandatory.
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
Two resources, largely untapped in American organizations, are potential information and employee creativity
Once you get some data it does away with a lot of arguments and people can work as a team going after the biggest problems.
Walking on water and developing software from a specification are easy if both are frozen.
Kaizen does not attempt to light a fire under people. It lights the fire within them.
I would hope that American managers--indeed, managers worldwide--continue to appreciate what I have been saying almost from day one: that management is so much more than exercising rank and privilege, that it is much more than "making deals." Management affects people and their lives.
So much of what we call management consists in making it difficult for people to work.