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In a system the best way to treat a problem is seldom where the problem appears, because of the interactions of the parts.
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We need to work together to optimize the system as a whole, not to seek to optimize separate pieces... Optimizing separate pieces destroys the effectiveness of the whole. For the organization to work well as a whole, the components must work together.
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the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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