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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Toyota's real achievement is not merely the creation and use of the tools themselves; it is in making all its work a series of nested, ongoing experiments, be the work as routine as installing seats in cars or as complex, idiosyncratic, and large scale as designing and launching a new model or factory.
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Every day that we spent not improving our products was a wasted day.
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