Management, business, leadership and investing quotes and many other famous quotes

Two resources, largely untapped in American organizations, are potential information and employee creativity
At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.