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There are three ways to get better figures... Improve the system... Distort the system... Distort the figures
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I achieved my goal by not my aim. That happens a lot, we honestly translate aims to goals. And then we do stupid things in the name of the goal that gets it the way of the aim. We forget the aim sometimes and put the goal in its place.
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Managers who don't know how to measure what they want settle for wanting what they can measure.
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