Management, business, leadership and investing quotes and many other famous quotes

In a system the best way to treat a problem is seldom where the problem appears, because of the interactions of the parts.
At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
the system that people work in and the interaction with people may account for 90 or 95 percent of performance.