W. Edwards Deming
The consumer is the most important point on the production-line.
Speech by W. Edwards Deming, “New Principles in Administration for Quality and Efficiency” (in Manila, Philippines, July 2, 1971). Reprinted in The Essential Deming, pages 176-178.
For more see, blog post:
The consumer is the most important point on the production-line
The Essential Deming
organization as a system
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