Quote by W. Edwards Deming
The consumer is the most important point on the production-line.
Comment
Speech by W. Edwards Deming, “New Principles in Administration for Quality and Efficiency” (in Manila, Philippines, July 2, 1971). Reprinted in The Essential Deming, pages 176-178.
For more see, blog post: The consumer is the most important point on the production-line
Source
Book: The Essential Deming
Categories:
business, customer focus, organization as a system, process thinking, systems thinking
