Quotes in business

Two resources, largely untapped in American organizations, are potential information and employee creativity

I achieved my goal by not my aim. That happens a lot, we honestly translate aims to goals. And then we do stupid things in the name of the goal that gets it the way of the aim. We forget the aim sometimes and put the goal in its place.

A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.

The consumer is the most important point on the production-line.

Why not make the work easier and more interesting so that people do not have to sweat?
The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'

There are two kinds of companies, those that work to try to charge more and those that work to charge less

Profit is to a corporation what oxygen is to a person, necessary for its existence but not the reason for it.

Costs do not exist to be calculated. Costs exist to be reduced.

The common objection to seniority pay is, "It's rewarding dead wood!" My response is, "Why do you hire dead wood? Or why do you hire live wood and kill it?"

Errors of omission, lost opportunities, are generally more critical than errors of commission. Organizations fail or decline more frequently because of what they did not do than because of what they did.