Quotes by Brian Joiner
There are three ways to get better figures... Improve the system... Distort the system... Distort the figures
We need to work together to optimize the system as a whole, not to seek to optimize separate pieces... Optimizing separate pieces destroys the effectiveness of the whole. For the organization to work well as a whole, the components must work together.
PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.
Real benefits come when managers begin to understand the profound difference between "cost cutting" and "eliminating the causes of costs."
blame the process not the person. We need to ask, "how did the process allow this to happen?"