Quotes in problem solving
In a system the best way to treat a problem is seldom where the problem appears, because of the interactions of the parts.
Since all models are wrong the scientist must be alert to what is importantly wrong. It is inappropriate to be concerned about mice when there are tigers abroad.
To the man who only has a hammer, everything he encounters begins to look like a nail.
The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.
If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.
Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
You can accomplish by kindness what you cannot by force.