Quotes in business
I achieved my goal by not my aim. That happens a lot, we honestly translate aims to goals. And then we do stupid things in the name of the goal that gets it the way of the aim. We forget the aim sometimes and put the goal in its place.
It will not suffice to have customers that are merely satisfied. An unhappy customer will switch. Unfortunately, a satisfied customer may also switch, on the theory that he could not lose much, and might gain.
The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
Two resources, largely untapped in American organizations, are potential information and employee creativity
A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.
In the business world, the rearview mirror is always clearer than the windshield.
There are two kinds of companies, those that work to try to charge more and those that work to charge less
If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
This may be the world's most underdeveloped nation. We're number 1.
Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.