Quote by W. Edwards Deming
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
Comment
Speech by W. Edwards Deming, “New Principles in Administration for Quality and Efficiency” (in Manila, Philippines, July 2, 1971). Reprinted in The Essential Deming, pages 176-178.
Source
Book: The Essential Deming
Categories:
business, customer focus, data, management, mistakes, uncertainty
