Quotes in business
Nothing can do you so much harm as a lousy competitor. Be thankful for a good competitor.
Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.
Quality is more important than quantity. One home run is much better than two doubles.
It will not suffice to have customers that are merely satisfied. An unhappy customer will switch. Unfortunately, a satisfied customer may also switch, on the theory that he could not lose much, and might gain.
The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
This may be the world's most underdeveloped nation. We're number 1.
Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.
The gambling known as business looks with austere disfavor upon the business known as gambling.
I won't close down a business of subnormal profitability merely to add a fraction of a point to our corporate returns. I also feel it inappropriate for even an exceptionally profitable company to fund an operation once it appears to have unending losses in prospect. Adam Smith would disagree with my first proposition and Karl Marx would disagree with my second; the middle ground is the only position that leaves me comfortable.