Quote by W. Edwards Deming

Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.

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Learn more about this idea: Cater to Customers Desires to Achieve Customer Delight, Customer Focus with a Deming Perspective, Focus on the User Gemba and Creating a Deep Commitment on Delighting Customers.

Source

Book: Out of the Crisis

Categories: business, customer focus, leadership, management, systems thinking