Quotes in business
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the lean months of introduction.
No defects, no jobs. Absence of defects does not necessarily build business… Something more is required.
It is not necessary to change. Survival is not mandatory.
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
Deming’s First Theorem: “Nobody gives a hoot about profits.”
Deming’s Second Theorem: “We are being ruined by best efforts.”
You don't find customers for your products. You find products for your customers.
In the modern world of business, it is useless to be a creative original thinker unless you can also sell what you create. Management cannot be expected to recognize a good idea unless it is presented to them by a good salesman.
he that would run his company on visible figures alone will in time have neither company nor figures.
American management thinks that they can just copy from Japan—but they don’t know what to copy!