Quotes in business

It is not necessary to change. Survival is not mandatory.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

Deming’s First Theorem: “Nobody gives a hoot about profits.”
Deming’s Second Theorem: “We are being ruined by best efforts.”

You don't find customers for your products. You find products for your customers.

In the modern world of business, it is useless to be a creative original thinker unless you can also sell what you create. Management cannot be expected to recognize a good idea unless it is presented to them by a good salesman.

he that would run his company on visible figures alone will in time have neither company nor figures.

American management thinks that they can just copy from Japan—but they don’t know what to copy!

A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?

It's always easier to apologize for something you've already done than to get approval for it in advance.

Does a security guard empower the CEO to enter the building?