Quotes in process thinking
An operational definition is a procedure agreed upon for translation of a concept into measurement of some kind.
Every process generates information that can be used to improve it.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.
Email is a wonderful thing for people whose role in life is to be on top of things. But not for me; my role is to be on the bottom of things. What I do takes long hours of studying and uninterruptible concentration.
Why did the system allow that mistake to be made?
What? You can’t expect us to design systems that prevent mistakes from being made.
Yes I can. That is much more sensible than expecting people never to make a mistake.
Training for a job must teach the customer’s needs
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
American management thinks that they can just copy from Japan—but they don’t know what to copy!