Quotes in process thinking

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

To copy is to invite disaster.

American management thinks that they can just copy from Japan—but they don’t know what to copy!

blame the process not the person. We need to ask, "how did the process allow this to happen?"

I read them. Not to grade them. No, I read them to see how I am doing. Where am I failing? What don’t they understand? Why do they give wrong answers? Why do they have some point of view that I don’t think is right? Where am I failing? Where do I need to build up.