Quotes in process thinking

Training for a job must teach the customer’s needs


Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.


To copy is to invite disaster.


American management thinks that they can just copy from Japan—but they don’t know what to copy!


blame the process not the person. We need to ask, "how did the process allow this to happen?"

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