Quotes in management

Managers must have the discipline not to keep pulling up the flowers to see if their roots are healthy.


Management is a curious phenomenon. It is generously paid, enormously influential, and significantly devoid of common sense


There are four prongs of quality and four ways to improve quality of product and service:

- Innovation in product and service
- Innovation in process
- Improvement of existing product and service
- Improvement of existing process

The common mistake is the supposition that quality is ensured by No. 4, improvement of process, that operations going off without blemish on the factory floor, in the bank, in the hotel will ensure quality. Good operations are essential, yet they do not ensure quality. Quality is made in the boardroom.

A bank that failed last week may have had excellent operations— speed at the tellers’ windows with few mistakes; few mistakes in bank statements; likewise in the calculation of interest and of penalties and loans. The cause of failure at the bank was bad management, not operations.


management is prediction


Managers must see themselves as experimenters who lead learning, not dictators who impose control.


Good management is good management: it doesn't matter if someone figured out the good idea 100 years ago or last week.

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Don't worry about people stealing an idea. If it's original, you will have to ram it down their throats.

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This may be the world's most underdeveloped nation. We're number 1.


A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?


Making it harder to make mistakes and making mistakes that are made more visible is good. Preventing them is even better.

More quotes by   John Hunter view quote details