Quotes in management

Good execution of performance appraisal is not the solution. More people are realizing that improving how performance appraisal are done is an attempt to do the wrong thing better. If you insist on doing the wrong thing, I suppose you might as well do it better but how about just not doing the wrong thing at all?

Take time to appreciate employees and they will reciprocate in a thousand ways.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for.

No community need be poor if it has people and good management. No country need be poor if it has people and good management.

You can't work directly on morale. You work on other things and morale will come along with it.

Why did the system allow that mistake to be made?

What? You can’t expect us to design systems that prevent mistakes from being made.

Yes I can. That is much more sensible than expecting people never to make a mistake.

It is time to recognize conventional MBA programs for what they are - or else to close them down. They are specialized training in the functions of business, not general educating in the practice of management.

PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.

The key to being a good manager is keeping the people who hate me away from those who are still undecided.

A relentless barrage of "why's" is the best way to prepare your mind to pierce the clouded veil of thinking caused by the status quo. Use it often!