Quotes in management

To copy is to invite disaster.

Export anything to a friendly country except American management.

A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.

There is not a day I don't think about what Dr. Deming meant to us. Deming is the core of our management.

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.

Defects are not free. Somebody makes them, and gets paid for making them.

management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.

Management of a system requires knowledge of the interrelationships between all of the components within the system and of everybody that works in it.

It is not necessary to change. Survival is not mandatory.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.