Quotes in management

It is not enough to do your best; you must know what to do, and then do your best.


I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
94% belongs to the system (responsibility of management)
6% special


Government service is to be judged on equity as well as on efficiency.


A problem never exists in isolation; it is surrounded by other problems in space and time. The more of the context of a problem that a scientist can comprehend, the greater are his chances of finding a truly adequate solution.


Making it harder to make mistakes and making mistakes that are made more visible is good. Preventing them is even better.

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A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?


management is prediction


It's always easier to apologize for something you've already done than to get approval for it in advance.


Experience teaches nothing. In fact there is no experience to record without theory… Without theory there is no learning… And that is their downfall. People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.


Does a security guard empower the CEO to enter the building?

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