Quotes in management

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.


Defects are not free. Somebody makes them, and gets paid for making them.


Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage.


management by numerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear.


Management of a system requires knowledge of the interrelationships between all of the components within the system and of everybody that works in it.


It is not necessary to change. Survival is not mandatory.


Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.


It is not enough to do your best; you must know what to do, and then do your best.


Data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.