Quote by W. Edwards Deming
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
94% belongs to the system (responsibility of management)
6% special
Comment
page 315. Often quoted as
The system is responsible for 94% of problems
or
Management is responsible for 94% of the problems
Source
Book: Out of the Crisis
Categories:
blame, improvement, management, problem solving, process improvement, systems thinking