Quotes in improvement
For the theory-practice iteration to work, the scientist must be, as it were, mentally ambidextrous; fascinated equally on the one hand by possible meanings, theories, and tentative models to be induced from data and the practical reality of the real world, and on the other with the factual implications deducible from tentative theories, models and hypotheses.
A good deal of the corporate planning I have observed is like a ritual rain dance; it has no effect on the weather that follows, but those who engage in it think it does. Moreover, it seems to me that much of the advice and instruction related to corporate planning is directed at improving the dancing, not the weather.
Every process generates information that can be used to improve it.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
Managers must see themselves as experimenters who lead learning, not dictators who impose control.
The quality revolution is nothing more, or less, than the dramatic expansion of scientific problem solving using informed observation and directed experimentation to find out more about the process, the product and the customer.
Management must provide employees with tools that will enable them to do their jobs better, and with encouragement to use these tools. In particular, they must collect data.
There's only one corner of the universe you can be certain of improving, and that's your own self.
All truth passes through three stages. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as being self-evident.