Quotes in improvement

The quality revolution is nothing more, or less, than the dramatic expansion of scientific problem solving using informed observation and directed experimentation to find out more about the process, the product and the customer.

There's only one corner of the universe you can be certain of improving, and that's your own self.

All truth passes through three stages. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as being self-evident.