Quote by W. Edwards Deming
Government service is to be judged on equity as well as on efficiency.
Comment
In the book, Dr. Deming then quotes quotes Oscar Ornati “We have forgotten that the function of government is more equity oriented than efficiency oriented.”
Related blog posts: Quality Comes to City Hall - Public Sector Management (part II)
Source
Book: Out of the Crisis
Categories:
bureaucracy, Democracy, Government, management, Politics, society, systems thinking, taxes