Quotes in bureaucracy
Government service is to be judged on equity as well as on efficiency.
There is no passion like that of a functionary for his function.
The only thing that saves us from the bureaucracy is inefficiency. An efficient bureaucracy is the greatest threat to liberty.
A good deal of the corporate planning I have observed is like a ritual rain dance; it has no effect on the weather that follows, but those who engage in it think it does. Moreover, it seems to me that much of the advice and instruction related to corporate planning is directed at improving the dancing, not the weather.
Bureaucracy defends the status quo long past the time when the quo has lost its status.
Real commitment is rare ... 90% of the time what passes for commitment is compliance.
Any fool can make a rule, and any fool will mind it.
It is one of the favourite pastimes of management to decide, from within their professional ivory tower, what help the field organisation needs and then to design and develop programs for meeting these needs.
Then it becomes necessary to get the field organisation to accept the help provided. This is normally the role of the Change Manager; to implement the change that no-one asked for or wants.
Any sufficiently inept bureaucracy is indistinguishable from an organization intent on punishing those that rely on them.