Quote by W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allows.
Comment
Learn more via these blog posts that expand on ideas behind this quote: Quality is Made in the Board Room, Support of Top Management is Not Sufficient and The Transformation is Everybody’s Job.
Sources
Book: Dr. Deming: The American Who Taught the Japanese About Quality
Online: Quality is Made in the Board Room
Categories:
management