Quote by W. Edwards Deming

“We installed quality control.” No. You can install a new desk, or a new carpet, or a new dean, but not quality control. Anyone that proposes to “install quality control” unfortunately has little knowledge about quality control.

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page 138

Read related blog posts: Institute Leadership, Bob Browne Discusses His Experience Applying Deming’s Ideas as a CEO and Creating a Management Improvement Culture in Your Organization.

Source

Book: Out of the Crisis

Categories: culture, leadership, organization as a system